State Farm® Insurance Agent John Jackson

"John Jackson specifically said that if a person with life insurance coverage passes away a beneficiary must contact them to notify of persons passing. That is true.
Yet he stated that even if one of the beneficiaries, say of 4, contacted and notified them of covered persons death. Only that person would get their portion and the rest of the funds "sit" until the other beneficiaries contacted them. They won't pay out or contact the other beneficiaries. That is completely false! Once notice of death, and proof, is given to the insurance company they are required by law to notify other beneficiaries to pay out!
Dishonest and frankly rude whenever talking with him. He plays favorites to one person in divorce situations. Without knowledge. That is unprofessional and biased!"

"Susan is THE absolute best!!!!"

"John Jackson had my business for years, but when I needed him to step up he did the bare minimum and said there was nothing further he could do to advocate for me. He once called my number incorrectly trying to call another customer back, and I took the opportunity to fill him in on the updates of how badly my claim experience was going since he was supposed to follow up at some point. He reiterated that he could do noting more to help me and hung up on me unprofessionally while I was still talking and trying to end the conversation politely. Do not do business with him. He will sell you insurance all day but when push comes to shove and the adjusters drag the process out, he will do the bare minimum and claim his hands are tied and try to hide behind their process to protect their bottom line."

"Super super super helpful and so friendly! This team knows how to deliver high-quality customer service. They do everything they can to ensure their customers have what they need."

"Very helpful. Susan was awesome! And took the time to answer all of our questions."

"We love Susan At John Jackson State Farm! She is the reason why we have been with State Farm all these years! Her customer service is top notch! Always takes care of all our needs! Always a pleasure working with her!"

"Great agent, I have been with John for years. Susan from his office recently helped me with a policy update, and made the process fast and easy."

"Taking care of my needs proactively which I appreciate, long time customer. Susan is a big reason we stay with State Farm and John."

"John Jackson & Susan have always been friendly and helpful wherever I’ve called with questions. We’ve had our car and homeowners insurance with State Farm for decades, and we are glad this local office has kind people, just a phone call away."

"Susan and the rest of the State Farm team have always been great to work with. Responsive, detail-oriented and always willing to review and adjust our policies as needed. Match that with prices we've been unable to match elsewhere and it makes them hard to beat."

"Always attentive and quick to respond. I have been with State Farm for almost 20 years. They take care of their customers!"

"Susan Clark is absolutely amazing! She always responds very fast, handles everything quickly, and makes the whole process simple. She has been taking care of all our cars for the last three years, always finding great prices and providing excellent service. I really appreciate her professionalism and clear communication — she helped me get everything done in no time. Highly recommend Susan and John Jackson’s State Farm team!"

"I was dropped from Stare Farm after being insured with them for 7 years with no accidents for experiencing 2 fender benders. This is unacceptable and truly disappointing. This company doesn’t care about its customers and I would not recommend it to anyone. I am now insured with Progressive and am actually saving $40/month for comprehensive coverage. What a joke."

"Good agent. Recommends additional coverages. Responds to calls promptly."

"John Jackson has been my insurance agent since the early 2000’s. He and Susan have been super easy and great to work with over the years, and they’ve provided great products and pricing for our family.

Years ago I had been with Progressive and felt I was being overcharged significantly. John and his team not only improved my coverage but also cut my monthly payment roughly in half.

They’ve been responsive when we’ve had questions or needed to make changes , they’re easy to reach via phone or email, and always just been good to us. When you get off the phone with them you generally feel better about the day because of their positive attitude.

We insure our 114 year old house, multiple cars, a boat, and other things through them across Oregon and Washington.

John and his team provide that old school exemplary service backed by experience like what we had more commonly generations ago in the small business world.

They’re definitely worth calling if you’re shopping for insurance of any sort."

"State Farm has always done right by us … but the real treat is our local agent John Jackson and office manager Susan. Not only are they very responsive to anything that comes up, but they are proactive in looking out for us on our policies and coverage. That kind of service is rare these days – highly recommended!"

"Great Knowledge and great customer service. We have always had great service from John Jackson Agency as we have been with them for more than a decade, Today was a great example. My "almost" an adult daughter bought her own car and needed insurance, but I needed to know more than just cost. I had a lot of questions about my liability and coverages and several other technical questions that required broad insurance knowledge. That is exactly what I got with Susan Clark in the office. Not a phone tree or a robot, but a smart and caring local person who had the answers and also went about making sure I had not only the best coverage, but the coverage I needed at the best cost. She followed up multiple times, always calling back quickly and was very professional. I and my family will be staying with John Jackson Agency because of service like this. - Todd Jones - La Center, WA."

"John Jackson’s State Farm insurance company has been our business’s best insurance decision we’ve ever made. We highly recommend them. Easy to work with an upfront and honest. Just the way we run our business!"

"Disappointed with Service and Lack of Communication

I recently experienced significant dissatisfaction with the service provided by John and Susan. Despite Susan’s assurances that our payment would remain consistent after requested changes, our bill unexpectedly increased. Furthermore, they failed to adequately inform us of the impact of these changes, leading to undue confusion and frustration. If we were properly informed then we would’ve taken a different direction, but hey we were being blamed for not knowing it.

During interactions with him, I encountered unprofessional behavior and a lack of accountability. Instead of addressing our concerns, he hang up on us.

This concerning experience raises doubts about their reliability in handling future claims. Imagine, you are grappling with the stress of an accident, and then you’ll face another unnecessary stress from dealing with the insurance agent is distressing.

It's disheartening to realize that my initial interactions with them have left me questioning their commitment to customer service. This sentiment is echoed in other reviews, highlighting a pattern of dissatisfaction among customers"

"I have been with State Farm for 30+ years and Susan Clark has been helping me with all my insurance needs and questions for quite some time.
She's always friendly, knowledgeable and courteous. She believes in giving her customers great customer service.
Thank you Susan!"

"John and his team are always there if i need them. They respond quickly to any inquiry i may have; they are outstanding people. They come with my strongest recommendation."

"The staff and service at John Jackson State Farm Insurance is outstanding. We appreciate their knowledge of insurance and their affordable options."

"I have never had a better insurance person in my life Susan at John Jackson has gone above and beyond for me with my insurance claims and has been there for my Daughter and I with any questions we have ALWAYS. I am so glad I finally found a great insurance place where I feel so comfortable and taken care of..... Thank You Susan for all your help and taking the time for everything........😊Cynthia"

"I have been with John Jackson State Farm since I was old enough to have auto insurance. 7 years with this company and I have been nothing but disappointed. They are surprisingly rude every phone call. I called recently to see about getting a better rate since I have been a customer for 7 straight years and the lady on the phone told me if I wasn't a student I would not get a discount.. then proceeded to tell me how amazing her kids turned out because they went to college. Clearly bringing in her own personal beliefs and putting me down for not going to college. After canceling my auto insurance with John Jackson they proceeded to take my payment out of my account. It has taken over a month since I have received any form of refund. Each time I call to check on my refund I get nothing but disrespect on the phone from John himself. The last phone call ended in him yelling at me if you can even believe that... how professional lol."

"I have been with John Jackson for a very long time. Besides John always being amazing, so is his staff. I couldn’t imagine having any other agent for my needs. Thank you for all of your help through the years!"